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Those injured in Accidents looking to get
the most compensation for their accident



Making a Claim Frequently Asked Questions (FAQs)

Frequently Asked Questions

Get the answers you need before starting your claim.

Claim Eligibility

How do I know if I am eligible to make a claim?

You will be eligible if you have suffered an injury – physical or psychological – which was caused by someone who should have been taking reasonable care for your safety but failed to – for example your employer, a fellow workmate or another driver. If you are over 18, you must start your claim within three years of the accident taking place. If you are under 18, the three year period starts from your 18th birthday (16th birthday in Scotland).

Can I still claim if my accident happened abroad?

Yes, although different rules often apply. In particular, some countries allow less than three years in which to start a claim. We offer further information about holiday accidents and accidents abroad.

The Claims Process

What happens after I’m put in touch with a solicitor firm?

Your solicitor firm will make an assessment of your case. If you have a valid case and if you are happy to proceed, they will set the wheels in motion for you.

What will I have to do?

If you have a valid claim, we do everything to ensure that the process is as clear and stress-free as possible. Your solicitor firm will work hard on your behalf, looking after all the paperwork and legal matters. You will need to sign the relevant documents and supply certain information such as receipts for any expenses. You will also need to attend a medical assessment that will be arranged for you. This should be local to you and is nothing to worry about. Your Solicitor will try to take care of everything else.

Will I have to go to court?

The vast majority of cases (around 95%) are settled without any need for court attendance.

How long could it take?

Simple claims can often be settled within a relatively short time but some cases (particularly when the injury is more serious) require a different, more in-depth approach and can take longer. But every case is different and your solicitor firm will keep you regularly updated.

Costs, fees and compensation amounts

How much compensation will I receive?

The overall amount of compensation depends on the type of injury. Your solicitor will be able to talk you through this in more detail. If your claim is successful, our specialist solicitors will work hard to ensure that you recover the maximum compensation.

What will it cost me to claim?

There are no upfront costs or unexpected fees, but if you win you may have to pay some legal costs from your compensation once your claim has settled.*

Other questions about claiming

I was injured at work. Can my employer dismiss me for making a claim?
No. It is not legally justifiable for your employer to dismiss you for making an accident claim. Doing so could amount to unfair dismissal.
What else should I be thinking about?
Our specialist personal injury solicitor firms will do as much of the work for you as possible, leaving you to focus on recovering from your injury and getting on with your life. If you you’re not sure about anything or if you have any other questions, call us for free today on 07943235968.


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